M02-02Physical · quiz
Endpoint Support Ticket
A user says the internet is down. Read the endpoint evidence and choose the next test instead of guessing.
1
A Windows client has 169.254.22.8/16 and no gateway. What is the most likely first issue?
2
A client can ping 8.8.8.8 but cannot open example.com. Which test should come next?
3
A link light is off and the interface is administratively down. What should you check first?
4
Which information belongs in the first troubleshooting ticket update?