Nexnet AcademyV1 · alpha
M02-02Physical · quiz

Endpoint Support Ticket

A user says the internet is down. Read the endpoint evidence and choose the next test instead of guessing.

1

A Windows client has 169.254.22.8/16 and no gateway. What is the most likely first issue?

2

A client can ping 8.8.8.8 but cannot open example.com. Which test should come next?

3

A link light is off and the interface is administratively down. What should you check first?

4

Which information belongs in the first troubleshooting ticket update?